Terms of Service

Who we are

P2PLY runs a marketplace where people buy and sell USDT with each other and pay each other directly in their local currency. Registered address: 36 Robinson Rd, City House, Singapore 068877.

Who can use P2PLY

You must be at least 18 and legally able to enter a binding agreement. You may not use P2PLY where the law forbids it or if you are subject to sanctions. One person, one account. Keep your details accurate and up to date.

Your account, balances and identity check

P2PLY holds USDT balances for you. You hold an account balance, not private keys or a wallet of your own. You are responsible for your password, your 2FA and everything done in your account.

Anyone can sign up, deposit USDT and look around without being verified. To trade, post an ad, convert or withdraw, you must pass our identity check: photos of the front and back of a national ID card, driving licence or passport, and a selfie of you holding that ID next to your face, reviewed by a person on our team. A fake, altered, borrowed or someone else's ID closes the account.

How a P2P trade works

• When an order opens, the seller's USDT is locked in escrow by P2PLY. Neither side can move it.
• The buyer pays the seller directly, outside P2PLY, with the method on the order and within the payment window shown on the order, then taps "I've paid".
• The seller checks their own bank or wallet and releases the USDT to the buyer.
• P2PLY never holds, receives or sends the local-currency payment. Pay only from an account in your own verified name: the seller sees the buyer's verified legal name so they can refuse a payment from someone else.

Release windows

After the buyer marks an order paid, the seller has 15 minutes to release on instant methods (UPI, India bank transfer and IMPS, global instant payments, mobile wallets and e-wallets) and 30 minutes on every other method. If the seller does not act in time, the order goes to a moderator. If the seller then stays silent and the buyer has uploaded a video or a bank statement as proof, P2PLY may decide for the buyer automatically (Fast-Track). The USDT is then held for 24 hours, during which the seller can appeal, before it is released.

Disputes

A dispute can be opened only after the buyer has marked the order paid. The first 10 minutes are for both sides to settle it in the order chat, and only the person who opened it can withdraw it. After that a moderator decides on the evidence, both sides are told at the same time, and each side can appeal once within the appeal window shown with the decision. The full rules are in our Dispute Policy.

The 24-hour hold

USDT you receive from a P2P order can be sold again on P2P at once, but it cannot be withdrawn or converted for 24 hours after it arrives. This protects both sides of every trade: a bank payment can be reversed or reported as fraud after the USDT was released, and the 24 hours leave time to sort that out before the USDT leaves P2PLY. Approved merchants with a posted bond are exempt.

Withdrawals

Withdrawals go only to an address saved in your account. A withdrawal is sent automatically when it carries no risk flag and your automatic withdrawals stay within 1,000 USDT in any 24 hours. A first withdrawal, a new device or payment method, an address saved less than 24 hours ago, a password or 2FA change in the last 24 hours, or an open dispute means our team reviews it first. Blockchain transfers cannot be reversed, so check the address and network.

Fees

The fee shown before you confirm is the one that applies.

• P2P trading: free.
• Convert: 1% of the amount converted.
• Withdrawals: a flat network fee per network, shown on the Withdraw screen before you confirm.

Not allowed

• Fake or edited payment proofs, or claiming a payment you did not make.
• Paying from, or asking to be paid to, an account that is not in your own verified name.
• Opening orders you do not mean to finish, or cancelling again and again.
• Opening disputes to pressure the other side, or uploading proofs that do not show a payment.
• Moving a trade off P2PLY, sharing contact details to do so, or asking for extra money.
• Pretending to be P2PLY staff or another user.
• Fraud, money laundering, or using P2PLY for the proceeds of crime.

Limits, holds and closing accounts

We can limit, hold or close an account to protect users or to comply with the law. For example, new buy orders are paused when two of your orders in 30 days went to a moderator with a proof that did not show a payment, and accounts are frozen during a fraud or takeover review. Open orders and balances are still settled through the normal process.

Privacy

How we handle your data is in our Privacy Policy. Trade, payment and identity records are kept permanently, and sessions on the website are recorded to find and fix problems, except identity capture and 2FA setup.

Risk and limitation of liability

Digital assets are volatile and blockchain transactions cannot be reversed once confirmed. The platform is provided "as is" and "as available", without warranties of any kind. To the fullest extent permitted by law, P2PLY is not liable for indirect, incidental or consequential losses, for losses caused by network failures, market movements or the conduct of another user, or for any loss beyond what a court finds we are directly responsible for.

Intellectual property

The P2PLY name, logo, content and software belong to P2PLY or its licensors and may not be copied or used without our written permission.

Changes, governing law and contact

We may update these terms. The date at the top shows the current version, and material changes are announced on the site before they apply. Using P2PLY after a change takes effect means you accept it. These terms are governed by the laws of the jurisdiction in which P2PLY is established.

Support is only @p2plyadmin on Telegram and Discord, or the form at p2ply.org/support. P2PLY staff never ask for your password, your 2FA code, or for you to release USDT before the money is in your own account.